SOP & process documentation
Clear SOPs with screenshots, written for someone who was not in the room.
Proof of work
How I work, made inspectable.
Start with the Executive Support working simulation, then review four anonymised systems built for real operational problems.
The four system case studies use real workflows with anonymised company details. The Executive Support page is a separately labelled working simulation.
Real systems
Four systems, built end to end.
The workflows are real and company details are anonymised. Each case study shows the problem, operating decision, system and result.
01 · Recruitment Operations
Recruitment Automation System
Candidate details were being typed once into a form, again into a tracker, and a third time into an update message. I rebuilt intake, tracking and follow-up as one connected system inside the Microsoft 365 licence the business already had — so information gets captured once and everything downstream reads from it.
02 · Executive Operations
Executive & Operations Task System
Work arriving by chat, email and verbal request, with no shared view of who had what. Replaced with a single staged list, named owners, timestamped stage changes and automatic notification at each handover.
03 · Reporting
KPI & Management Dashboard
A team measured on how much activity it produced, with no way to tell a volume problem from a quality problem. Rebuilt around a weekly scorecard with written standards for what good looks like.
04 · Document Operations
Document & Offer Generator
Offer letters and lifecycle documents retyped from the employee record every time, then chased for signature and filed by hand. Rebuilt so the record fills the template, routing handles the signatures, and filing happens automatically.
Also in the toolkit
Supporting work that doesn’t need its own case study.
Smaller pieces that often sit around the core operational work.
Onboarding systems
Checklists, document collection and first-week coordination with clear ownership.
Recruitment outreach SOPs
Sourcing and outreach standards: message structure, follow-up cadence and logging.
Data & CRM administration
Structured data entry with naming standards and team-level quality checks.
Administrative workflow design
Filing conventions, approval routes, templates and operating rules.
Additional support when needed
Branded document templates, light photo editing and simple creative tasks when they support the core work.
Contact
Have too many moving parts?
Tell me what keeps getting chased, repeated or remembered manually. We’ll start there.
Mekaella Magbanua
Executive VA · Operations Specialist
Email magbanuamekaellapro@gmail.com
Also on LinkedIn, or download my résumé.
- Engagement
- Ongoing support, or a single system built and handed over
- Availability
- Full-time — 40 hours per week
The fastest way
Book a discovery call
Bring one recurring problem. I’ll tell you whether it needs ongoing support, a cleaner process or a system worth building.
Book a timeTimes show in your own time zone.
or
Prefer email? Send a message